What Is Thryv CRM?

Thryv CRM is a cloud-based software solution designed for small businesses to help manage their customer interactions, marketing campaigns, online presence, and appointment scheduling. It is an all-in-one platform that combines various business tools in a single location to help businesses run more efficiently. In this article, we will explore Thryv CRM in more detail.

Features of Thryv CRM

Thryv CRM offers a variety of features to help small businesses manage their operations. Some of the key features of Thryv CRM include:

  1. Customer Management: Thryv CRM helps businesses keep track of customer information, communication history, and appointment schedules. It allows businesses to store customer contact information, notes, and important details in a centralized database. This helps businesses provide better service to their customers.
  2. Online Presence Management: Thryv CRM offers tools to help businesses manage their online presence across various platforms such as Google, Facebook, and Yelp. Businesses can monitor their online reputation, respond to customer reviews, and update their business information.
  3. Marketing Automation: Thryv CRM allows businesses to create and automate marketing campaigns, including email marketing, social media marketing, and text messaging. It offers pre-built templates and automation workflows to help businesses save time and effort.
  4. Appointment Scheduling: Thryv CRM allows businesses to manage their appointment schedules online. It offers a self-booking tool that enables customers to schedule appointments directly through the business’s website.
  5. Payment Processing: Thryv CRM allows businesses to accept online payments from customers through credit cards and bank transfers. It offers secure payment processing to protect customer information.

Advantages of Thryv CRM

  1. All-in-One Solution: Thryv CRM offers a comprehensive set of features that can help businesses manage their operations more efficiently. By using a single platform for customer management, marketing, scheduling, and payment processing, businesses can save time and effort.
  2. User-Friendly Interface: Thryv CRM has a user-friendly interface that is easy to navigate. It offers pre-built templates and automation workflows that can help businesses get started quickly.
  3. Mobile App: Thryv CRM offers a mobile app that allows businesses to manage their operations on-the-go. This can be especially useful for businesses that require field work, such as plumbing or landscaping.
  4. Customer Support: Thryv CRM offers customer support through phone, email, and chat. Businesses can get help with any questions or issues they may encounter.

Disadvantages of Thryv CRM

  1. Cost: Thryv CRM can be expensive, especially for small businesses with limited budgets. There are upfront costs for software and hardware, as well as ongoing subscription fees.
  2. Limited Customization: Thryv CRM offers pre-built templates and workflows, but it may not offer the level of customization that some businesses require.
  3. Learning Curve: Thryv CRM may have a learning curve for businesses that are not familiar with the software. This can take time away from other important tasks.

Advantages and Disadvantages of Thryv CRM

Thryv CRM is a software solution that helps small businesses manage their customer relationships and improve their overall efficiency. As with any CRM software, there are both advantages and disadvantages to using Thryv CRM.


  1. User-Friendly Interface: Thryv CRM has a simple and intuitive interface that is easy to use. This makes it ideal for small businesses that do not have dedicated IT staff to manage complicated software.
  2. Customizable Dashboard: Thryv CRM allows users to customize their dashboard, providing easy access to the information they need most. This can save time and improve productivity by reducing the need to search for relevant data.
  3. Integrated Marketing Tools: Thryv CRM includes a range of marketing tools, such as email campaigns, social media integration, and online reviews management. This can help small businesses promote their services and reach new customers.
  4. Appointment Scheduling: Thryv CRM allows businesses to schedule appointments and manage their calendars. This can help prevent scheduling conflicts and ensure that customers are seen promptly.
  5. Mobile App: Thryv CRM includes a mobile app that allows users to manage their customer relationships on the go. This can be especially useful for small businesses that are always on the move.


  1. Limited Integrations: Thryv CRM does not offer as many integrations with other software solutions as some of its competitors. This can make it more difficult to connect with existing business tools.
  2. Pricing: Thryv CRM can be more expensive than some other CRM solutions, particularly for businesses that require more advanced features.
  3. Limited Customization: While Thryv CRM is customizable to some extent, it may not be as flexible as some other CRM solutions. This can make it more difficult to tailor the software to meet the specific needs of a business.
  4. Limited Reporting: Thryv CRM may not offer as many reporting options as some other CRM solutions. This can make it more difficult for businesses to analyze their customer data and make informed decisions based on that data.
  5. Limited Customer Support: Thryv CRM does not offer 24/7 customer support, which can be a drawback for businesses that require assistance outside of regular business hours. Additionally, some users have reported difficulty in getting in touch with Thryv’s customer support team.

In conclusion, Thryv CRM offers a range of features that can be beneficial for small businesses, including an intuitive interface, marketing tools, and appointment scheduling. However, businesses should consider the limited integrations, pricing, and customization options, as well as the limited reporting and customer support, when deciding whether Thryv CRM is the right solution for their needs.


In conclusion, Thryv CRM is a comprehensive software solution for small businesses that offers a variety of features to help manage their operations. By using Thryv CRM, businesses can streamline customer management, marketing, appointment scheduling, and payment processing. However, it is important to consider the potential drawbacks of Thryv CRM, including cost, limited customization, and the learning curve. Ultimately, the decision to use Thryv CRM will depend on the specific needs and goals of the business owner.

Leave a Comment